Privacy Policy

This policy explains how Friends Guide Travel & Tourism LLC handles personal and business information on the B2B website and portal.

Information we collect

We may collect account, agency and contact details; booking and traveller information; wallet and transaction references; visa application details and documents; device, browser and security information; and communications you send to us.

How we use information

We use information to review partner applications, create and secure accounts, process travel services, manage bookings and cancellations, support wallet activity, prepare travel documents, handle visa applications, communicate service updates, prevent misuse and meet legal or regulatory obligations.

Traveller and visa information

Travel and visa services may require passport, identity, contact or journey information. Partners must provide this information lawfully, accurately and only with the traveller’s knowledge and authority. Sensitive documents should only be uploaded through an approved secure portal workflow.

When information is shared

Information may be shared with service providers, accommodation providers, attraction operators, airlines, visa processing partners, payment or technology providers and authorities where necessary to fulfil a request, protect the platform or comply with law. We do not sell personal information.

Storage and security

We use reasonable administrative and technical safeguards to protect information. No internet service is risk-free, so partners must also protect account credentials, devices and exported travel documents.

Retention

Information is kept for as long as required to deliver services, maintain operational and financial records, resolve disputes, meet legal obligations and protect legitimate business interests. Retention periods can differ by information type and service.

Your choices and rights

You may ask us to access, correct or update relevant account information, or raise a privacy concern. Some records may need to be retained where required for bookings, finance, fraud prevention or legal compliance.

Cookies and technical data

The website may use essential browser storage and similar technology for authentication, security, preferences and service operation. Optional analytics should only be enabled in accordance with the applicable consent requirements.

Contact

For privacy questions, email friendsguidetravelsb2b@gmail.com or contact Friends Guide Travel & Tourism LLC at Shop 6, Friends Residency, Al Warsan 4, Dubai, UAE.

Effective: 2026-07-15

Request a partner account · Agent login · Contact our Dubai team